Support intake availability
Operator attestedEmail and in-app support intake is available 24 hours a day, seven days a week.
Availability of intake is not a guaranteed response or resolution time.
Public evidence
Approved support availability and service-level commitments.
Email and in-app support intake is available 24 hours a day, seven days a week.
Availability of intake is not a guaranteed response or resolution time.
No default public SLA, uptime percentage, response target, resolution target, RPO, or RTO is approved.
A commitment applies only if stated in a separately signed enterprise agreement.
No separately operated public status page or fixed maintenance window is represented as live.
Material incidents are handled by The Trade Talk operations team using configured alert channels.